What would you do with more hours in the day? Jennifer Johnson is in the business of saving people time at home and work through her business 25th Hour Concierge
The services-based business helps homeowners and business people in the Fort Wayne area with tasks ranging from legal form filing to pet sitting—and everything in between. A self-described Jill-of-all-trades, Johnson launched the business in 2017 with the intent to make an impact on the community and the economy. After serving in the Navy and several stints with the courts system in multiple Indiana jurisdictions, she longed for a change professionally.
25th Hour's Jennifer Johnson
25th Hour, a nod to giving people more hours in the day, is a manifestation of her values and can-do spirit.
“I really want to contribute in a different way,” Johnson says. “I was always very excited about working with the courts, because it serves a grand purpose and keeping order. But I wanted to be more on the street level and do what I can in and for the community. So the goal is to eventually be able to employ more people and contribute that way.”
Right now the veteran works with a team of contractors who handle a variety of tasks on a per-project basis, similar to how gig economy sites like Thumbtack
work. But unlike these platforms, Johnson personally vets each prospective vendor and takes care of obtaining any necessary permits and licenses or handling any red tape.
The scope of the work varies in time and resources. A woman of many talents, Johnson is poised to serve clients in a variety of ways.
“I love using a hammer, but I also love organization,” she explains. “I would probably say organization is one of my favorite tasks for the purpose of efficiency.”
Whatever the job at hand, Johnson helps free up time or speed up processes for clients. For example, her team was hired to renovate the interior of an insurance office.
“We repaired walls, painted, replaced the kitchen, purchased all the furniture and assembled it, and hung up the Allstate logos, which I think was probably the hardest task,” she says.
As no two jobs are the same, Johnson offers custom quotes for her clients. Like many business owners, she struggles with setting prices because a lot of factors go into the scope of work. Scalability is also top of mind. She’s spending the next few months refining her processes and procedures. For example, client onboarding can be cumbersome. Streamlining operations will allow her to more efficiently take on multiple clients at the same time, she says.
25h Hour Concierge is located in the Atrium.
But despite the tasks at hand, Johnson is also confident in the power of the Fort Wayne's entrepreneurial community to help her succeed. She has an office at the co-working space Atrium
in downtown Fort Wayne and has reaped the rewards of membership.
"I think it makes my business legitimate that I have an office space that I can come into," she says. "I could work from home, no doubt, but it doesn't give you that feeling of being 'at work' for me. It's a concept that I hope grows in Fort Wayne and continues to scale."